+ 200,000 emails processed automatically in recent months
With our technology, we automate your company's customer support in 14 days, saving you time, money and reducing human constraints.
Your agent automatically manages exchanges in multiple languages without loss of context or tone.
Connect to your CRM (HubSpot, Pipedrive, Notion, etc.) to centralize data, tickets and leads.
The agent automatically processes the images, videos or documents sent (e.g. invoices, product photos, purchase orders).
Addition of a voice layer: the agent understands and responds via audio messages on WhatsApp or phone.
We conduct an in-depth analysis of your current workflows, identify repetitive tasks, and define automation goals. This phase includes interviews with your teams and a detailed mapping of your processes.
Design of your AI agent's architecture, definition of business rules, creation of decision flows, and integration of your existing tools. Validation of the technical specifications with your team.
Development of your AI agent, configuration of specific business rules, integration with your systems (CRM, ERP, business tools) and creation of your agent's personalized knowledge base.
In-depth testing phase with your teams, fine-tuning, user training, and gradual deployment. Delivery of complete documentation and a customized how-to video for easy onboarding.
I used Made To Scale to create an AI agent capable of automating and managing all the customer service aspects of my e-commerce business. The result is excellent: the agent handles almost everything, and I now only spend a few minutes a week on complex cases.
These tools effectively automate low-value operational tasks, such as administrative management and routine processes, freeing up our teams to focus on strategic projects. Their approach is collaborative, with responsive support and a willingness to incorporate our feedback.
Oh, by the way, I wanted to tell you, honestly, the customer service agent is fantastic, it saves so much time processing tickets. And above all, the accuracy of the responses makes all the difference; people don't even realize they're talking to a bot, lol, awesome!
contact@madetoscale.fr
+33 6 24 84 73 94
7 place de l'hotel de ville
42130 Böen Sur Lignon
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